Privacy Policy of OdiBets Kenya

1. Introduction

OdiBets Kenya, operated by Kareco Holdings Limited (registered at Plot No. LR 209/2167, Crescent Lane, Parklands, Kenya), holds license BK0000673, granted by the Betting Control and Licensing Board (BCLB) under the Betting, Lotteries and Gaming Act, Cap 131. We recognize that your personal information is deeply personal, and our commitment is to handle it with utmost care, legal compliance, and transparency.

Your privacy comes first at OdiBets. This policy outlines what data we gather, why we collect it, how it’s used, shared, and protected—plus your rights regarding your data. For inquiries or concerns:

  • 📞 Helpline: 0709 183 680
  • 💬 WhatsApp: +254 728 290 680
  • 👍 Facebook: OdiBets

🐦 X (Twitter): @odibets

This Privacy Policy applies to all personal information we collect when you:

  • Create or use an OdiBets account
  • Place bets or manage your profile
  • Interact with us via website, app, shop, phone, email, or social media

By using our services, you consent to the collection and use of your information as described. Should you disagree, please discontinue use or contact us for assistance.

3. Information We Collect

We collect various categories of data to deliver reliable, secure, and personalized services:

A. Account and Identity Data

  • Full name, date of birth, national ID or passport number for identity and age verification

Contact details, including phone number, email address, and residential address

B. Financial Data

Bank or mobile money details, transaction timestamps, and account confirmations for safe deposits and withdrawals

C. Gameplay and Transaction Data

Login sessions, timestamps, location, device, and IP address to monitor account activity

Details of your bets—type, stake, odds, outcome, and history

D. Communication Data

Messages related to marketing or transactional information

Emails, phone call records, and WhatsApp or chat conversations for support and training

E. Optional and Preference Data

  • Data you voluntarily provide through surveys or feedback
  • Preferences for marketing and notification settings

4. Purposes for Collecting Your Data

Your data helps us operate legally, securely, and transparently. We use it for:

4.1 Account Verification

Ensuring you are at least 18 years old, legally allowed to gamble in Kenya, and that you operate a single account under your name.

4.2 Service and Financial Management

To process your deposits, settle bets, issue winnings, and handle withdrawals accurately and securely.

4.3 Responsible Gaming

To detect risky behavior—such as excessive play or chasing losses—and to offer self‑exclusion, deposit limits, or cool‑off periods.

4.4 Customized Experiences

To send personalized offers, promotions, and notifications based on your betting history and preferences (with your consent).

4.5 Security, Fraud Prevention, and Compliance

To monitor for fraud, money laundering, or other illicit activity. We cooperate with regulatory bodies and law enforcement when required.

4.6 Quality Control and Customer Support

To resolve disputes, improve support services, and train our team using recordings of client interactions.

Under applicable data protection laws—including Kenya’s Data Protection Act, 2019—we rely on the following lawful bases:

  • Contractual necessity: To fulfill the terms of service and financial transactions
  • Legal obligation: To comply with BCLB regulations, anti-money laundering, and KYC requirements
  • Legitimate interest: For platform security, fraud detection, and marketing optimization

Consent: For promotional communications and data-related preferences (optional and revocable)

6. Data Sharing and Third Parties

Your data is shared only under strict conditions:

6.1 Regulatory and Law Enforcement Authorities

When required to comply with legal processes, investigations, or anti-fraud measures.

6.2 Payment and Financial Partners

Banks, mobile wallet providers, and payment processing services to enable financial operations.

6.3 Technology and Service Providers

Secure and confidential sharing with third parties such as hosting providers, analytics tools, marketing platforms, and CRM tools to support platform operations.

6.4 Business Transactions

In case of mergers, acquisitions, or restructuring, your data may be transferred under legal protections.Note: We never sell or lease your personal data to third parties for marketing.

7. Data Retention

We retain your data only as long as legally required or for legitimate business reasons:

  • Account and transactional data is retained per BCLB rules and financial audit obligations
  • Communication records are stored for support and training purposes
  • After account deletion or inactivity, data is archived or anonymized
  • We maintain logs of requests and opt-outs for legal compliance

8. Security Measures

We are deeply committed to protecting your data through:

  • Encryption (SSL/TLS) for data in transit
  • Secure storage in controlled-access servers
  • Role-based access strictly limited to authorized personnel
  • Regular audits, vulnerability testing, and backups

Incident response procedures to handle breaches with minimal risk and timely notifications

9. Your Privacy Rights

Under the Data Protection Act and global norms, you have these rights:

  • Access: Request a copy of the personal data we hold
  • Correction: Update inaccurate or outdated information
  • Deletion: Have data erased (where no legal retention is required)
  • Restriction: Limit how we process your data under certain conditions
  • Objection: Oppose processing based on legitimate interests or marketing
  • Portability: Receive your data in a machine-readable format and transfer it elsewhere

To exercise these rights or lodge complaints, contact us through any of our supported channels. We commit to responding within 30 days.

10. Cookies and Similar Technologies

Our digital platforms may employ cookies and tracking tools to enhance service delivery:

  • Essential cookies keep you logged in and secure
  • Functional cookies store preferences (language, layout)
  • Analytical cookies help us analyze usage and improve performance

You can manage or disable cookies through your browser. However, this may limit some functions of the platform.

OdiBets may link to third-party websites, like payment platforms or partners. These external sites are beyond our control, and you should review their privacy policies before sharing data. We are not responsible for how third parties collect, use, or protect your information once you leave our platform. Always exercise caution when navigating to external websites, even if accessed through OdiBets. For your safety, we recommend reading the privacy policies and terms of service of any third-party platforms you interact with.

12. Children’s Data

Gambling is strictly for adults. We do not knowingly collect data from anyone under 18. If we become aware of such data in our possession, we will remove it immediately. Our platform includes strict age verification during registration to prevent underage users from accessing our services. Parents and guardians are encouraged to monitor their children’s internet activity and use parental control tools. If you suspect that a minor has registered with us, please contact our support team immediately for action.

13. International Data Transfers

While most data is processed within Kenya, some may be transferred internationally for purposes like system hosting or customer support. In such cases, we ensure:

  • Adequate protections like standard contractual clauses
  • Compliance with data protection standards equivalent to Kenyan requirements

14. Policy Updates

We may update this Privacy Policy in response to new platforms, legal changes, or service enhancements. Any material changes will be communicated via email, site announcements, or notifications. Continued usage after changes constitute acceptance. We encourage you to review this policy periodically.

15. Contact Us

For any privacy-related matters, contact OdiBets privacy team:

  • 📞 Helpline: 0709 183 680
  • 💬 WhatsApp: +254 728 290 680
  • 👍 Facebook: OdiBets
  • 🐦 X (Twitter): @odibets

Our team is committed to responding swiftly and providing clear guidance.

16. Dispute Resolution

If you believe we’re misusing your data or violating the policy, please reach out to us first. If unresolved, you have the right to escalate to Kenya’s Office of the Data Protection Commissioner. We will facilitate any lawful requests for your data rights or to address concerns. We are committed to handling all privacy-related concerns fairly, transparently, and in a timely manner. Our goal is always to resolve disputes amicably and in accordance with the applicable data protection laws in Kenya.

17. Final Word

At OdiBets Kenya, your privacy is a partnership. We are devoted to ensuring that your personal data is handled with integrity, lawfulness, and respect. We balance your rights with our operational needs to build trust and maintain excellence in service delivery.

We appreciate the trust you place in us. For further queries or to exercise any of your privacy rights, don’t hesitate to get in touch through the channels listed above.