Terms and Conditions of OdiBets Kenya
1. Introduction
Welcome to OdiBets Kenya, the official betting brand operated by Kareco Holdings Limited, based at Plot No. LR 209/2167 Crescent Lane, Parklands, Nairobi. Licensed under No. BK0000673 by the Betting Control and Licensing Board (BCLB) in accordance with the Betting, Lotteries and Gaming Act, Cap 131, our platform is designed to offer fair, safe, and compliant wagering services. The following Terms and Conditions govern your use of our website, mobile app, and retail services. By registering or placing a bet, you agree to these terms. For any inquiries or assistance, please contact us via:
- 📞 Helpline: 0709 183 680
- 💬 WhatsApp: +254 728 290 680
- 👍 Facebook: OdiBets
🐦 X (formerly Twitter): @odibets
2. Eligibility and Registration
a. Age and Legal Requirement
You must be at least 18 years old to register and place bets. Accounts found in violation will be suspended immediately.
b. Account Information and Accuracy
You must provide accurate personal information—name, date of birth, ID, address, email, and phone number. Misinformation may lead to account suspension or termination.
c. One Account Only
Each person is allowed a single account. Attempts to create multiple accounts result in all accounts being closed and winnings voided.
d. Security of Credentials
You are responsible for safeguarding your login information. Any breach should be reported immediately. OdiBets is not liable for losses due to compromised credentials.
3. Account Verification & KYC
To comply with BCLB regulations, we may conduct Know Your Customer (KYC) checks. Verification may require submission of valid ID (passport, national ID), proof of address, and/or proof of income. Failure to complete verification may result in restricted access or suspension of account.
4. Deposits and Funding
a. Accepted Methods
OdiBets supports mobile money, bank transfers, cash deposits at agents, and other approved payment options.
b. Deposit Only for Betting
Funds deposited are only available for betting; withdrawals are permitted only from winnings accrued.
c. Handling Excess or Suspicious Deposits
Any deposit suspected to be illicit may be frozen pending investigation. OdiBets reserves the right to refuse or reverse suspicious deposits without notice.
5. Placing Bets and Odds
a. Validity of Bets
Only bets confirmed before the official start is valid. Late bets are void and refunded.
b. Clarification of Odds
Odds may be fractional, decimal, or American. Users must understand how odds translate into potential returns.
c. Bet Types
OdiBets offers multiple bet types: singles, accumulators, system bets, live bets, etc. Each bet type follows specific rules.
6. Bet Processing & Settlement
a. Official Results
We use trusted providers for result verification. Any payout is based on official results.
b. Cancellations and Voids
Bets are void and refunded if events are canceled, postponed beyond 72 hours, abandoned, or replayed (unless stated otherwise). Errors or venue changes do not void bets unless policy indicates.
c. Partial Game Results
In cases of partial infringement during a match—such as red cards or matches moved to neutral grounds—the original event terms apply.
d. Live Betting
Live bets placed during an event are subject to odds changes and acceptance delays. Confirmations may lag, and late bets may be void.
7. Transaction Limits and Liability
a. Maximum and Minimum Stakes
Limits may apply to stake sizes per bet and per event. Bets exceeding these will be partially accepted.
b. Maximum Payouts
OdiBets reserves the right to cap winnings on any bet or account. Additional winnings may be voided or paid out at company discretion.
c. System Failures
We are not liable for losses caused by technical errors, network interruptions, or third-party failures. Compensation is limited to bet value.
8. Promotions, Bonuses, and Offers
a. Offer Rules
Promotions are governed by these Terms and any specific bonus rules. Offers may change or be withdrawn at OdiBets’ discretion.
b. Acceptance Required
Some bonuses require manual acceptance; failure to opt in means no bonus entitlement.
c. Bonus Abuse
Misuse of promotions, including false accounts or exploitation, results in forfeiture of bonuses, suspension, or account termination.
d. Marketing Preferences
By registering, you consent to receiving promotional messages. You may opt out any time through account settings or by contacting support.
9. Responsible Gaming
a. Self-Regulation Tools
Users can apply deposit limits, timeout periods, or self-exclusion via account settings or support.
b. Monitoring Behavior
OdiBets monitors patterns for signs of risk (e.g., chasing losses, frequent deposits). Identified users may be contacted or assisted.
c. Support Mechanisms
Help is offered through helpline, WhatsApp, Facebook, or X. Staff are trained to assist users seeking to limit or cease betting.
11. Intellectual Property
All content, including branding, software, graphics, and data on the OdiBets platform, is either owned or licensed to OdiBets Kenya. You may not copy, distribute, or modify any content without prior written consent. Violations may result in legal action and immediate account termination.
This includes but is not limited to logos, user interface elements, scripts, and proprietary software features. Unauthorized use or reproduction of our intellectual property for commercial or personal gain is strictly prohibited. We reserve the right to take legal steps, including seeking damages, against individuals or entities that infringe on our intellectual rights.
12. Third-Party Links
The platform may include links to third-party websites (payment services, partners). These are outside our control, and we’re not liable for their data privacy practices. Always review the privacy policy of any site you visit through our links.
OdiBets does not endorse or guarantee the accuracy, safety, or practices of these third-party platforms. Any transactions or communications with external websites are solely between you and the third party involved. Proceed with caution and make informed decisions before submitting any personal or financial data on third-party platforms.
13. Children’s Data
All users must be over 18. We do not knowingly collect information from minors. Accounts found registered by minors are closed promptly, and any collected data is deleted immediately.
We actively enforce age verification processes during registration to prevent underage gambling. Should a user be found misrepresenting their age, all bets will be voided, and any winnings forfeited. Our team takes violations of this policy seriously and cooperates with guardians and legal authorities to address concerns involving minors.
14. Dispute Resolution
a. Internal Escalation
If there’s an issue with your account or a bet, please contact us via helpline, WhatsApp, Facebook, or X. We will investigate and aim to resolve within a reasonable time.
b. External Escalation
If resolution fails, you may escalate to the Betting Control and Licensing Board as per their complaints process.
c. Data Concerns
For data privacy issues, you may escalate to Kenya’s Office of the Data Protection Commissioner after contacting OdiBets. We commit to timely cooperation and transparency.
15. Termination & Account Suspension
a. Suspension
We may temporarily suspend accounts for verification, policy violations, suspected fraud, or technical issues.
b. Termination
We reserve the right to terminate accounts for severe or repeated breaches. Funds, bets, or bonuses may be forfeited based on severity.
c. User-Initiated Closure
You may request account closure. Inactive or closed accounts may have remaining balances processed per withdrawal rules or retained for legal purposes.
16. Limitation of Liability
OdiBets disclaims liability for losses from service disruptions, unauthorized access, or third-party failures. Liability is limited to the wager amount, except where prohibited by Kenyan law. We do not guarantee uninterrupted service or accuracy of external content.
Additionally, OdiBets shall not be held responsible for damages resulting from viruses, malware, or other harmful components transmitted through the platform. Users are advised to maintain updated antivirus software and practice secure internet use. Any loss or damages from technical errors, miscommunication, or incorrect user actions are also beyond our responsibility. Use of the platform is at your own risk, and by accessing it, you accept these limitations in full.
17. Amendment of Terms
We may update these Terms to reflect legal changes, new services, or evolving best practices. Changes take effect once posted, and your continued use implies acceptance. Direct communications or website notices will highlight major updates.
It is the user’s responsibility to review the Terms periodically to stay informed of any modifications. In cases where significant changes are made, we may require active consent before allowing continued use. If you disagree with any updates, you must cease using our services immediately. Failure to do so will be deemed acceptance of the revised Terms and Conditions.
18. Contact Information
For questions about these Terms, account issues, or responsible gaming, you can reach us at:
Our support agents are available to provide assistance, clarify rules, or guide you through setting responsible limits.
19. Final Thoughts
Understanding and following these Terms ensures a safer, fairer, and more enjoyable betting experience on OdiBets Kenya. Whether you’re registering your first account, placing a stake, managing your limits, or withdrawing winnings, always act responsibly and within these guidelines. If in doubt, reach out—we’re here to help make your betting journey rewarding and transparent.